Orders
Orders & Order Management
Placing an Order
To place an order, simply browse our website at stahlerrecon.com, select your desired products, and add them to your shopping cart. Once you are ready, proceed to checkout to complete your purchase.
We accept a variety of secure payment methods, including major credit and debit cards, PayPal, Apple Pay, and other supported digital payment options. All transactions are processed through secure third-party payment gateways to ensure payment safety.
Order Confirmation
After successfully placing an order, you will receive an automatic order confirmation email. This email includes your order summary, billing information, and shipping details.
Please review your confirmation carefully. If you notice any errors or need to make changes, contact us within 24 hours of placing your order. After this time, your order may already be processed and changes may no longer be possible.
Order Processing Status
Once your order is placed, it will go through the following stages:
• Order Received – Your order has been successfully placed and is awaiting processing
• Processing – Your order is being prepared, packed, and scheduled for shipment
• Shipped – Your order has been handed to the carrier and is in transit
• Delivered – Your order has been successfully delivered to the shipping address provided
You may track your order status through your confirmation email or by contacting our support team.
Modifying or Cancelling Orders
We understand that changes may be necessary. However, modifications are time-sensitive:
• Order cancellations are only possible before the order enters the “Processing” stage
• Address changes can only be made before the order has been shipped
• Once an order has been processed or shipped, changes are no longer guaranteed
If you need assistance, please contact us immediately after placing your order so we can attempt to accommodate your request.
Returns & Refunds
All returns and refunds are subject to our Return & Refund Policy available on our website.
In general:
• Eligible returns must meet all return conditions outlined in our policy
• Refunds are processed within 7–10 business days after we receive and inspect the returned item
• Shipping fees are non-refundable unless the return is due to our error
Please ensure items are returned in original condition to avoid delays or refund reductions.
Multiple Items & Split Shipments
If your order contains multiple items with different stock availability or processing times, we may ship your items separately at no additional cost to you.
Each shipment will include its own tracking information so you can monitor delivery progress individually.
Customer Support
For any questions regarding your order, shipping status, or account information, please contact our customer support team or use the Contact Us page on our website. We are committed to assisting you promptly and professionally.
Stahler Reconditioning, LLC
Reliable ordering. Transparent tracking. Customer-first service.