Return policy
Effective Date: June 2026
Thank you for shopping with Stahler Reconditioning, LLC. We value every customer and are committed to providing high-quality products, reliable service, and a transparent shopping experience. This Return & Refund Policy outlines the conditions under which returns, refunds, and exchanges may be processed for purchases made at stahlerrecon.com.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms of this policy.
Return Eligibility
We accept returns on eligible items within 30 days of the delivery date.
To qualify for a return, all items must meet the following conditions:
• The item must be unused, uninstalled, and in the same condition as received
• The item must be returned in its original packaging, including all tags, inserts, manuals, and accessories
• The product must not show any signs of wear, damage, modification, or misuse
• Proof of purchase (order confirmation or receipt) is required for all return requests
Any item that does not meet these conditions may be denied a return or subject to partial refund evaluation.
Inspection Process
Once returned items are received, they will undergo a quality inspection. During this process, we evaluate:
• Product condition
• Packaging integrity
• Signs of usage or installation
• Completeness of returned components
Based on inspection results, we reserve the right to approve, partially approve, or reject the return request.
Non-Returnable Items
Certain items are not eligible for return under any circumstances, including:
• Custom-made or special-order products
• Clearance, final sale, or discounted promotional items (when marked as non-returnable)
• Items damaged due to misuse, improper installation, or customer handling errors
• Products that have been used beyond simple inspection or testing
For hygiene, safety, and product integrity reasons, additional restrictions may apply to specific product categories such as automotive interior accessories or personal-use items.
Return Process
To initiate a return, customers must contact our customer service team before sending any items back.
Once your return request is approved:
• You will receive return instructions and the return shipping address
• The item must be securely packaged to prevent damage during transit
• Unauthorized returns may be refused or returned to sender
We strongly recommend using a trackable shipping method, as we are not responsible for lost return packages.
Refunds
After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
• Refunds will be issued to the original payment method
• Processing time is typically 5–10 business days, depending on your bank or payment provider
Please note:
• Original shipping fees are non-refundable unless the return is due to our error
• Refund timing may vary depending on financial institutions
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To process your request, we may require:
• Order number
• Photos of the item and packaging
• A description of the issue
After review, we may offer:
• A replacement item
• A full or partial refund
• Another mutually agreed solution
We are committed to resolving such issues quickly and fairly.
Return Shipping Responsibility
Unless the return is due to our error (wrong item shipped or defective product), customers are responsible for return shipping costs.
Return shipping costs are non-refundable.
If a refund is approved, return shipping fees will not be included in the refund amount.
Order Cancellations
Orders may only be canceled before they enter processing or fulfillment stages.
Once an order has been processed, packed, or shipped, it can no longer be canceled and must follow the return process after delivery.
We recommend contacting us immediately if you wish to cancel an order.
Fraud Prevention & Abuse Policy
To protect our business and customers, we reserve the right to deny return or refund requests in cases of suspected fraud, abuse of policy, excessive return behavior, or misuse of products.
Contact Information
Stahler Reconditioning, LLC
Website: stahlerrecon.com
Email: info@stahlerrecon.com
Phone: (817) 345-6509
Address: 3236 Shamrock Ln, Forest Hill, TX 76119, United States
Policy Updates
We may update or modify this Return & Refund Policy at any time without prior notice. Any changes will take effect immediately upon being posted on our website. Customers are encouraged to review this policy periodically.
Stahler Reconditioning, LLC
Fair policies. Transparent process. Customer-first service.